FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Q1: How could I get a sample?

Before we received the first order, please afford the sample cost and express fee. We will return the sample cost back to you within your first order.

Q2: Sample time?

Existing items: Within 7 days.

Q3: Whether you could make our brand on your products?

Yes. We can print your Logo on both the products and the packages if you can meet our MOQ.

Q4: Whether you could make your products by our color?

Yes, The color of products can be customized if you can meet our MOQ.

Q5: How to guarantee the quality of your products?

1. Strict detection during production.
2. Strict sampling inspection on products before shipment and intact product packaging ensured.

Q6: Can your drivers be hardwired?

Yes, in most applications, our drivers can be hardwired by a qualified licensed electrician to meet local electrical codes. This will ultimately be up to the approval of the local electrical inspector.

Q7: How many lights do I need for this application?

The quantity of lights will depend on the lighting effect you are trying to achieve and the size of your application. Someone from our team would be happy to discuss your application details and lighting requirements. We can tailor your preferences in most situations to provide a layout with a "good, better, best" lighting solution to fit multiple styles and budgets.

Q8: What’s the suggested replacement for your discontinued halogen and fluorescent lights?

After replacement lamps are no longer available, we recommend retrofitting to the newer LED technology. This will result in significant maintenance and energy savings compared to the older lighting technology.

Q9: How do I install the Tape LED Light?

These flexible LED strips come with adhesive tape on the back that can be applied to a smooth clean surface.

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